The Hire That Changed Everything
Learn more about how a Swedish eCommerce company grew 500% in 5 years while increasing its profits.
The Challenge
They Wanted to Keep Overhead Costs Low And Save Time
With $60M in annual revenue and multiple industry awards, this Swedish eCommerce brand was thriving, but staying lean was becoming harder.
Every new hire meant more overhead: higher salaries, more admin, and valuable time pulled away from core operations.
They didn’t want big teams or bloated org charts, just the right people in the right roles, without the usual expense.
How could they scale support as they grew - without giving up control, time, or margin?
So they tried something different: one remote hire. No new platforms. Working directly in their systems.
That one hire became two. Two became a full team.
Today, that decision has unlocked a 12-person setup working only for their company, $350K in yearly savings, and hundreds of hours reclaimed - all without compromising quality or control, our employees even feel like part of their company.
The Solution
A Dedicated Remote Team That Works Just Like In-House
What started with one remote hire quickly grew into a dedicated 12-person team - covering customer support, influencer marketing, and admin operations
Each team member works only for this brand. No split focus. No juggling between clients.
They use the same tools, follow the same processes, and communicate directly - just like an in-house team, but without the overhead.
This setup gives the client full control, long-term team members, and real peace of mind, all while saving time and 70% the cost vs. inhouse hiring.
Our team members:
- Work directly inside the client’s tools
- Are fully dedicated to the client and communicate directly
- Provide equal or better quality than in-house hires
- Stay long-term: we maintain 95% employee retention
- Cost about 70% less than in-house
Result
Since that first remote hire, the client has scaled to a 12-person team, saved over $350,000 annually
We reclaimed hundreds of hours every month, all while maintaining full control and raising their standard of quality.
And contrary to common misconceptions, outsourcing didn’t mean cutting corners.
Our team is based in the Philippines - the world’s #1 destination for high-quality outsourcing. English fluency, global experience, and a strong work ethic mean our staff consistently match (or outperform) in-house hires, and they stay. We maintain 95%+ employee retention and specialize in hiring the country's top talents.
The Outcome: More Time, Less Cost, Zero Compromise
Growth and Profit of Our Client (Yes, true!)
You’re in Good Company
Better Support combines deep expertise with reliable execution. They’re fast, dependable, and a team with whom we feel entirely confident working – a natural partner for us at Photowall.
Personal Planner™
Better Support is fast and flexible and can help both during the burning high season, but also drive sales in the low season. We are delighted with our cooperation.
Why the Philippines?
Why Our Teams Are Based in the Philippines
When clients ask why we are based in the Philippines, the answer is simple: it offers the perfect blend of talent, professionalism, language proficiency and reliability at a cost that lets businesses save money and free up internal time.
Why It Works:
Could This Work for You?
Start Small. Scale If It Makes Sense.
Most clients begin with just one remote team member. That’s enough to reduce workload, save money, and reclaim time.
Some continue with just one. Others scale to full teams as their needs grow. We work inside your existing systems and follow your workflows, so you stay fully in control.
Each team member works only for your business. No switching between clients, no split attention. Just focused, high-quality support inside your systems.
Simple, Flexible, Built Around You
Outsourcing Doesn’t Have to Be Complicated
No new platforms. No long contracts. No drama.
We work in your existing tools, follow your workflows, and make things easier, not heavier.
Want to Save Time and Money Without Sacrificing Quality?
Leave your email, and we’ll reach out within one business day.
Frequently Asked Questions
Yes, no matter if your need is a part-timer, one full-timer, or building a team, we can help you. Our commitment remains the same, and we´ll tailor something to fit your needs.
You can try us for 30 days, and if you aren´t satisfied, you can terminate with immediate notice. After 30 days, we have a one-month termination period only.
Strategic Location, Global Talent. The Philippines offers more than just stunning beaches, it´s a goldmine of young English-speaking professionals with a great work ethic. We´ve tapped into the heart of Southeast Asian excellence to make sure your business gets the support it deserves.
Our pricing starts at $8 per hour or $1350 monthly for a full-time employee. However, in our discovery call, we will first listen to your needs to see what skills you need, and pricing will be based on that. We never want to compromise on quality.
We have over a decade of experience finding the best talents and have a culture of excellence to ensure our team isn´t just skilled - they´re world-class.
Your time zone will be factored into all of our workflows. Whether you´re sipping morning coffee or saying goodnight, we schedule based on your needed hours.
It´s easier than hiring yourself! We take care of all the recruitment and management so you can spend more time on your business's core functions. See us as your remote team that works in your existing systems and can communicate with you directly.
We treat your data like treasure. ISO & standards? Check. Iron-clad protocols? Double-check. Sleep easy knowing your data´s safe because security is our top priority. All computers we use comply with ISO/IEC 27001:2022, 27017:2015, 27018:2019, 27701:2019, 22301:2019, 20000-1:2018, 9001:2015, and CSA STAR CCM v4.0.
We cater to all shapes and sizes. From startups to global businesses with a few hundred million dollars in yearly revenue.
