What are the Top 13 Philippine Customer Service Outsourcing Companies and Why?

This article will help you discover the top 13 Philippine outsourcing companies known for their outstanding customer support service and explore why they stand out in the industry.
5 min

What is the Philippines' Customer Support Service?

The Philippines continuously built its reputation in various industries with exceptional delivery of customer support services. Given that they can provide Filipino talents known for having neutral accents, being English proficient, and being culturally compatible with Western countries, they make communication smooth for international clients. 

Moreover, the country’s outsourcing company follows international standards, which they effectively implement for their skilled workforce, creating advanced customer support solutions. From call centers to back-office support, you can rest assured that the Philippines can provide you with quality services that can cater to your diverse business needs

How to Choose Customer Service Outsourcing

Before we cater to you the top 13 customer service in the Philippines, let us first give you several criteria that should be considered to ensure you partner with a company that aligns with your business objectives and delivers quality service:

1. Industry Experience

Look for companies with proven experience in your industry to ensure they understand your specific needs and challenges.

2. Technology and Infrastructure

Check if the company utilizes modern technologies and has robust infrastructure to support your operations effectively.

3. Training and Quality Assurance

Ensure the outsourcing provider offers continuous training programs and implements rigorous quality assurance measures to maintain service excellence.

4. Scalability

Choose a company capable of scaling its operations to accommodate your growing business requirements.

5. Cost-Efficiency

While cost is a significant factor, prioritize value over price to ensure you receive high-quality service that aligns with your budget.

Now that you’re ready, let’s talk about the top 13 Philippine outsourcing companies and why.

The Top 13 Philippine Outsourcing Companies and Why

1. Better Support 

Why Choose Better Support:

Better Support Company tops the list due to its unparalleled commitment to excellence, innovative solutions, and customer-centric approach. With years of industry experience, they specialize in providing tailored customer support services that align with clients' unique requirements. Their team of skilled professionals undergoes training and quality assurance processes to ensure consistent service delivery. 

Moreover, Better Support can provide you with experienced Customer Service Talents with your required skill set for various aspects, including:

  • Voice Support
  • E-mail Support
  • 24/7 Chat Support
  • Social Media Support

With Better Support, you get a long-term partner who will provide you with talents working exclusively for your company.

2. Teleperformance 

Why Choose Teleperformance:

Teleperformance Philippines is a global leader in outsourcing and is known for its innovation, efficiency, and high-quality customer support services. With extensive industry experience and advanced technologies, it offers tailored solutions to meet clients' specific needs.

3. Concentrix 

Why Choose Concentrix:

Concentrix Philippines provides scalable and cost-effective outsourcing solutions across various industries. Their commitment to delivering exceptional customer support through a skilled workforce and state-of-the-art infrastructure has earned them a reputation as a trusted outsourcing partner.

4. Sutherland Global Services

Why Choose Sutherland Global Services:

Sutherland Global Services Philippines offers comprehensive customer support solutions with a focus on quality and innovation. They provide a wide range of services, including voice, email, and chat support, tailored to meet diverse client needs.

5. VXI Global Solutions

Why Choose VXI Global Solutions:

VXI Global Solutions stands out for its innovative and customized customer support approach. They collaborate closely with clients to understand their unique requirements and develop strategies that drive business growth and customer satisfaction.

6. Transcom Philippines

Why Choose Transcom Philippines:

Transcom Philippines excels in providing multilingual customer support services to clients worldwide. Their diverse team of language experts ensures seamless communication across different regions, emphasizing quality and efficiency.

7. TeleTech (now TTEC) Philippines

Why Choose TeleTech Philippines:

TeleTech, rebranded as TTEC, Philippines, offers reliable and cost-efficient customer support solutions. With their industry expertise, they develop strategies tailored to clients' specific needs, prioritizing excellence and customer satisfaction.

8. Alorica Philippines

Why Choose Alorica Philippines:

Alorica Philippines specializes in delivering high-quality customer support services, leveraging its state-of-the-art infrastructure and skilled workforce. Their commitment to service excellence and client satisfaction has solidified their reputation in the outsourcing industry.

9. Hinduja Global Solutions (HGS) Philippines

Why Choose HGS Philippines:

Hinduja Global Solutions (HGS) Philippines provides comprehensive customer support solutions tailored to diverse client needs. They emphasize quality and client satisfaction in every interaction, going above and beyond to exceed expectations and build long-term relationships.

10. TaskUs Philippines

Why Choose TaskUs Philippines:

TaskUs Philippines offers innovative customer support solutions that focus on scalability and efficiency. They leverage technology and best practices to deliver exceptional service quality, making them a preferred outsourcing partner for growing businesses.

11. Startek Philippines

Why Choose Startek:

Startek provides multichannel customer support services tailored to meet clients' specific requirements. Focusing on continuous improvement and client satisfaction, they help businesses optimize their customer interactions and enhance brand loyalty.

12 [24] Philippines

Why Choose [24]

[24] offers AI-powered customer support solutions designed to enhance customer experiences and operational efficiency. They combine technology and human expertise to deliver personalized service, driving customer satisfaction and business growth.

13. iQor Philippines

Why Choose iQor Philippines:

iQor Philippines provides end-to-end customer support solutions across various industries. With their global footprint and commitment to excellence, they help clients optimize their operations, reduce costs, and improve customer satisfaction.


The Philippines has firmly established itself as a global leader in the outsourcing industry, with many reputable companies offering exceptional customer support services. Whether you prioritize industry expertise, advanced technologies, scalability, or cost-efficiency, the top 13 Philippine outsourcing companies listed above have proven their capabilities in delivering quality service and driving business success.

By choosing a reputable outsourcing partner from this list, businesses can leverage the Philippines's strengths to optimize customer support operations, enhance customer satisfaction, and achieve sustainable growth.

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