Case study
Keeping Orders Moving.
Better Support helps companies add dedicated Filipino talent who work directly inside their systems.
For this client, that meant adding back-office support
without changing systems, workflows, or how the team worked.
How one Back Office Administrator helped a Swedish retailer manage growing order volumes
The Challenge
Customer support demand was growing faster than the team.
- Teams were spending hours tracking orders and chasing updates
- Hiring experienced operations talent took too much time
- Finding someone who could take ownership was difficult
- Turnover meant starting from scratch all over again
We didn't have a sales problem. We had a coordination problem.
The Solution
The company partnered with Better Support to add dedicated customer service talent
- Dedicated talent working only for them
- Faster recruitment and onboarding
- Founder vetted candidates
- Long-term retention and continuity
Just two dedicated support embedded directly into the business.
The Result
Keeping Orders Moving.
They were simply part of the team, working behind the scenes to keep everything moving.
100hrs/month
Time Reclaimed
in recruitment and training
97%+
Staff Retention
Equal or better
Quality vs. In-House:
Since tapping Better Support, the company grew while maintaining visibility across production, fulfillment, and delivery.
Throughout that growth, Better Support talent helped provide the customer support capacity needed to scale.
One Back Office Administrator became the central point of coordination between teams, suppliers, and logistics partners.
Order statuses, production updates, and delivery timelines became easier to track.
As the business continued to grow, operations stayed organized and orders kept moving.
Testimonials
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Frequently Asked Questions
Like any other team member, working inside your systems, during your hours, and directly with your team — just remotely.
Whether you need a part-time employee, a full-time employee, or an entire team, we'll tailor a solution that fits your needs.
Our founder personally interviews and vets candidates over 5–10 business days before presenting the best matches to you.
The Philippines is known for its strong English skills, service culture, and experienced workforce. Our talents have support experience across companies like Amazon, Apple, Microsoft, and Spotify.
As much or as little as you prefer. We handle recruitment, employment, and operational support behind the scenes.
Start with a 30-day trial. After that, engagements operate on a one-month notice period.
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Tell us what you need
Explore if Better Support can help your business thrive
Tell us a bit about yourself and your company, and someone from our team will be in touch within 24 hours.