Case study
The Hire That Changed Everything
How one Customer Service Talent scaled with a Swedish eCommerce brand
Better Support helps companies add dedicated Filipino talent who work directly inside their systems.
For this client, that meant adding customer service talent without changing workflows, systems, or how the team worked.
The Challenge
Customer support demand was growing faster than the team.
- Internal teams were pulled into support work
- Hiring locally took too much time
- Finding reliable talent was difficult
- Frequent turnover created additional training and overhead
We needed help quickly, but we didn't want to compromise on quality.
The Solution
The company partnered with Better Support to add dedicated customer service talent
- Dedicated talent working only for them
- Faster recruitment and onboarding
- Founder vetted candidates
- Long-term retention and continuity
Just one dedicated support embedded directly into the business.
The Result
More Support. Less Overhead.
They just felt like a natural extension of our team. Just not in the office.
100hrs/month
Time Reclaimed
in recruitment and training
97%+
Staff Retention
Equal or better
Quality vs. In-House:
Over the next 5 years, the business continued growing while keeping operations lean.
Throughout that growth, Better Support talent helped provide the customer support capacity needed to scale.
One Customer Service Talent helped relieve pressure on the internal team.
As the business continued to grow, one talent became two.
Two became a dedicated 12-person team
embedded directly into the business.
Testimonials
You’re in good hands
Frequently Asked Questions
Like any other team member, working inside your systems, during your hours, and directly with your team — just remotely.
Whether you need a part-time employee, a full-time employee, or an entire team, we'll tailor a solution that fits your needs.
Our founder personally interviews and vets candidates over 5–10 business days before presenting the best matches to you.
The Philippines is known for its strong English skills, service culture, and experienced workforce. Our talents have support experience across companies like Amazon, Apple, Microsoft, and Spotify.
As much or as little as you prefer. We handle recruitment, employment, and operational support behind the scenes.
Start with a 30-day trial. After that, engagements operate on a one-month notice period.
Get Started
Tell us what you need
Explore if Better Support can help your business thrive
Tell us a bit about yourself and your company, and someone from our team will be in touch within 24 hours.