Case study
More Time Building. Less Time Troubleshooting.
How one Technical Support Specialist gave time back to a UK software company
Better Support helps companies add dedicated Filipino talent who work directly inside their systems.
For this client, that meant adding technical support talent
without changing workflows, systems, or how the team worked.
The Challenge
As the customer base grew, technical support requests started taking more time from the engineering team.
- Technical talent was expensive to hire locally
- Recruitment timelines were slowing growth
- Talent with the required skills were difficult to reach
- Training new hires required significant time from the team
We wanted our engineers focused on building the product, not answering support tickets.
The Solution
The company partnered with Better Support to add dedicated technical support talent.
- Dedicated talent working only for them
- Faster recruitment and onboarding
- Founder vetted candidates
- Long-term retention and continuity
Just one dedicated support embedded directly into the business.
The Result
More Support. Less Overhead.
Most tickets never reach engineering anymore.
100hrs/month
Time Reclaimed
in recruitment and training
97%+
Staff Retention
Equal or better
Quality vs. In-House:
Since Better Support joined, engineering resources returned to product development while technical support scaled alongside the business.
Throughout that growth, Better Support talent helped provide the technical expertise needed to support customers at scale.
One Technical Support Specialist became the first point of contact for technical issues.
Most troubleshooting was resolved without involving engineering.
Engineers focused on building the product while support scaled alongside customer growth.
Testimonials
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Frequently Asked Questions
Like any other team member, working inside your systems, during your hours, and directly with your team — just remotely.
Whether you need a part-time employee, a full-time employee, or an entire team, we'll tailor a solution that fits your needs.
Our founder personally interviews and vets candidates over 5–10 business days before presenting the best matches to you.
The Philippines is known for its strong English skills, service culture, and experienced workforce. Our talents have support experience across companies like Amazon, Apple, Microsoft, and Spotify.
As much or as little as you prefer. We handle recruitment, employment, and operational support behind the scenes.
Start with a 30-day trial. After that, engagements operate on a one-month notice period.
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